Frequently Asked Questions

Everything you need to know about your URB shopping experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7 days of receipt.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your materials sustainably sourced?

At URB, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.

Can I change my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement to request any modifications.